Goran, a key technical linchpin in the network
Goran Krbanjevic's love for computers was sparked in the late 70s. Today, he works at SMHI's Servicedesk, where he ensures that both small and large technical issues are resolved as quickly as possible. "This is the perfect job for a tech-savvy problem solver."
Goran, service desk staff member at SMHI.
About Goran
- Role at SMHI: Tech-savvy problem solver at SMHIs service desk
- Education: Computer Technician Program at Komvux
- Started at SMHI: 2016
It was when Ericsson's factory in Katrineholm closed down in 2016 that Goran started looking for a new job. He had worked there both as a tester of phone technology and in first-line support.
"I thought the job at SMHI seemed really fun, and since I had worked a lot with hardware problems, I figured it could be a job for me. And it is a really interesting job, perhaps most of all because every day is different."
We are the central hub in the sense that we monitor the systems needed for others to do their jobs. Ensuring that all data and information are available, and handling individual problems, like a malfunctioning monitor or a missing email.
The challenge when people reach out to Goran with technical issues is diagnosing the problem, much like a doctor.
"My job is to guide them to answer my questions so that I can diagnose the issue and then come up with a solution. Sometimes, it’s as simple as plugging in a cable, while other times the entire hard drive has crashed, and we need to provide a new computer as quickly as possible."
What does a typical workday look like for you?
We prioritise and manage our days ourselves, so they vary. When a map service goes down, it’s more important to fix that than a slow computer. Even the work hours are a bit different; mostly, we work during the day, but sometimes we work evenings, weekends, or are on call at night.
What are the three most important qualities to have when working at the Service Desk?
First and foremost, having a strong interest in technology and IT in general. But the three most important qualities are probably being a problem-solver, being very service-minded, and being a team player. We like to help each other, and for us, the sense of teamwork is crucial.
Did it take you long to feel like part of SMHI?
It took some time to get familiar with all the differentprogrammes and settle into the work, but now, after two years, it feels like I’ve been here much longer. We’re a good team that helps each other with solutions and ideas. And SMHI is a really pleasant workplace.